Refund policy

Quality Control & Inspection

Every order goes through a thorough quality control process before shipping. Products are inspected for accuracy, sizing, stitching, hygienic protection, and overall condition to ensure you receive your items in perfect, ready-to-wear condition.

Returns & Exchanges — At a Glance

Return Window: 30 days from the date of delivery.

Return Method: Mail-in return through our online Return Portal.

Return Cost: Customers are responsible for return shipping unless eligible for Checkout+ benefits.

Exchanges: Available for eligible orders.

Defective or Incorrect Items: Free replacement or refund if damaged or incorrect upon arrival.

Condition: Items must be unworn, unwashed, undamaged, with hygienic liners and original tags attached.

Original shipping charges are non-refundable, including when Checkout+ is purchased, unavailable, or not purchased.

Returns Made Easy with Checkout+

Checkout+ benefits are currently available for the following countries, 🇨🇦 🇺🇸 🇬🇧 🇦🇺. 

Our online Return Portal is available to customers worldwide, making it easy to submit return and exchange requests.

If your order includes Checkout+, any eligible return benefits (such as free return shipping where available) will automatically apply.

If your order does not include Checkout+, you can still submit your return through the portal. If your return is approved, you'll receive instructions for returning your item, and return shipping will be your responsibility.

Checkout+ may include:

  • Free return shipping (where available)

  • Free size exchanges

  • Faster processing

  • Enhanced return experience

⭐ Order Issues (Damaged, Incorrect or Missing Items)

IMPORTANT: Please notify us within 7 days of delivery if your order arrives damaged, incorrect, or if an item is missing.

Depending on the situation, we'll provide a replacement, store credit, or refund where applicable.

Refund & Exchange Eligibility by Region

USA & Canada

Eligible for:

  • Refund to original payment method

  • Exchange

  • Store Credit

United Kingdom & Australia

Eligible for:

  • Exchange

  • Store Credit

Refunds are not offered except where required by applicable law.

All Other International Countries

Eligible for:

  • Exchange

  • Store Credit

Refunds are not offered except where required by applicable law.

All customers can submit return requests through our Return Portal.

Return Shipping Responsibility

Unless your order qualifies for applicable Checkout+ benefits, customers are responsible for return shipping costs.

Returned merchandise must be received by BikiniYes within the applicable return period unless otherwise required by law.

Where permitted by law, approved refunds may be subject to a 15% restocking fee. This fee helps cover:

  • Quality inspection

  • Inventory handling

  • Repackaging

  • Restocking

The restocking fee does not apply where prohibited by applicable law, including valid EU Right of Withdrawal requests.

If an exchanged item is later returned, any approved refund will be issued as Store Credit.

Return Portal

Customers from all countries we ship to can submit return or exchange requests through our online Return Portal.

If your order includes Checkout+, any eligible benefits will automatically apply.

If Checkout+ was not purchased, approved returns will receive self-ship return instructions.

Condition Requirements

Returned items must be:

  • Unworn

  • Unwashed

  • Undamaged

  • Hygienic liners attached (where applicable)

  • Original tags attached

  • Original packaging included where possible

Items showing signs of wear, fragrance, cosmetics, deodorant, damage, or laundering may not qualify for return.

Non-Returnable Items

We cannot accept returns for:

  • Items without hygienic liners (where applicable)

  • Worn, altered, damaged, or stained merchandise

  • Gift Cards

How to Start a Return or Exchange

Start your return or exchange anytime through our Online Return Portal.

If additional assistance is needed, we're always happy to help at:

info@BikiniYes.com

EU Customers — Right of Withdrawal

If you're located within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery without providing a reason.

You may choose:

  • Refund to your original payment method
  • Exchange
  • Store Credit

You may exercise this right through our Return Portal or by emailing info@BikiniYes.com.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Nothing in this policy limits your statutory consumer rights under EU law.

Effective: January 2026
Last Updated: Feb 09, 2026